Preet
Help Centre

We're here to help.

Preet is supported by a dedicated team based in Nepal. Whether you have a technical issue, a billing question, or a safety concern — reach out to us directly through the app.

1. How to Reach Us

The fastest way to get support is through the in-app Help section. Open the Preet app, go to Settings → Help & Support, and submit your request directly. Our team reviews all messages and responds within 24 hours.

2. What We Can Help With

  • Account & Verification: Help with OTP login issues, phone number changes, profile verification, or permanent account deletion.
  • Premium & Payments: Questions about your Preet Premium subscription, billing via eSewa, Khalti, Apple In-App Purchase, or Google Play Billing, and refund inquiries.
  • Privacy Controls: Help setting up Photo Blur, Incognito Mode, managing your location settings, or understanding how Peek works.
  • Reporting & Safety: Guidance on how to block or report another user, and what happens after a report is submitted.

3. Platform Status

If you are experiencing slow loading, message delivery delays, or login issues — check our live system status page before contacting support:

preet.app/status

4. Other Enquiries

  • Press & Media: For interviews, brand assets, or media enquiries, please reach out through the in-app support section and mention your publication.
  • Partnerships & Collaborations: For business proposals or partnership opportunities, contact us via the app with details about your organisation.
  • Careers: Interested in joining the Preet team? Send us a message through support with your background and what role you are interested in.